Unable to log in to Orkestra account – password reset still gives “Wrong credentials”

General
1

Hi Orkestra team,

I installed the Orkestra Revit plugin and logged in/registered using my business email.

I am now unable to log in to the Orkestra web app to purchase a subscription.

My situation:

  • Sign Up → “Account already exists”
  • Email + password → “Wrong credentials”
  • I already used Forgot Password and successfully reset the password, but the new password still gives “Wrong credentials”
  • Revit SSO → “No such domain found, please contact your admin”

Could someone from the Orkestra team please check whether my account is correctly configured and help me regain access?

I need this account because I want to purchase the Orkestra subscription for the Revit OkPy/AI Agent functionality.

Thank you.

2

Welcome to the forum @Jayshree ! :slight_smile:

You stumbled upon a real issue, and some bad reporting from us here .

We have two types 3 types of accounts:

  • Orkestra community : free, gives the daily free OkPy Agent prompts
  • OkPy Pro : paid, gives unlimited access to OkPy Agent, but not to the Orkestra platform
  • Orkestra Online : paid , give full access to the Orkestra platform, minus the AI capabilities (OkPy Pro, documentation runs, OkPy Auto Documentation …)

What you had initially was an Orkestra Community account, that’s why you couldn’t login to Orkestra Desktop or Webapp, but it worked fine in OkPy Agent.

The “Wrong credentials” response is wrong as your credentials are actually correct. It was a license type issue .

Another issue we have discovered thanks to your report is that:

  • Upgrading Orkestra Community => OkPy Pro: works well :white_check_mark: it is what you were able to do
  • Upgrading Orkestra Community => Orkestra Online : fails because it says there is already an account with that email :no_entry: We’re fixing this.

Cheers!