# Just got access to Orkestra online and its crashing **URL:** \ **Category:** General\ **Created:** [October 22, 2023, 10:19am UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92 "2023-10-22T10:19:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![morpheus](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/morpheus/32/49_2.png) [@morpheus](https://forum.orkestra.online/u/morpheus)\ **Post date:** [October 22, 2023, 10:19am UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/1 "2023-10-22T10:19:41Z")
Just this morning, I got my ID and password, and I tried uploading my graph folder, but it crashes whenever I open it online. ---
**Author:** ![m.elayoubi](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/m.elayoubi/32/12_2.png) [@m.elayoubi](https://forum.orkestra.online/u/m.elayoubi)\ **Post date:** [October 22, 2023, 10:58am UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/2 "2023-10-22T10:58:47Z")
Hey there @morpheus ! You mean right click \> open in revit for an oline scropt ? Which version of revit and what packages do you have set for your workspace ? ---
**Author:** ![morpheus](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/morpheus/32/49_2.png) [@morpheus](https://forum.orkestra.online/u/morpheus)\ **Post date:** [October 22, 2023, 11:11am UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/4 "2023-10-22T11:11:56Z")
> **[Orkestra.mp4](https://drive.google.com/file/d/1J9t0RYX0cJN1eICrfyzmTCLoXNNmVllV/view?usp=share_link)** > > Google Drive file. ---
**Author:** ![m.elayoubi](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/m.elayoubi/32/12_2.png) [@m.elayoubi](https://forum.orkestra.online/u/m.elayoubi)\ **Post date:** [October 22, 2023, 11:27am UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/5 "2023-10-22T11:27:59Z")
Thank you for sharing this. Very helpful. We’ll invedtigate and get back to you shortly . ---
**Author:** ![m.elayoubi](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/m.elayoubi/32/12_2.png) [@m.elayoubi](https://forum.orkestra.online/u/m.elayoubi)\ **Post date:** [October 22, 2023, 1:18pm UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/6 "2023-10-22T13:18:38Z")
On mote question @morpheus , do you get the same when you hit the “local” button ? ---
**Author:** ![morpheus](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/morpheus/32/49_2.png) [@morpheus](https://forum.orkestra.online/u/morpheus)\ **Post date:** [October 22, 2023, 1:29pm UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/7 "2023-10-22T13:29:14Z")
No, I’m not getting this on when I hit the local button. I think I may have Uploaded too many packages; that might be the problem. I should tell you what I did exactly First, I mistakenly uploaded my packages folder to the workspace, only to realize I had done this wrong. Later, I found the section where I had to upload packages. I tried deleting package folders from the workspace and uploading them to the packages section; by then, the package folders kept reappearing. In my workspace hub, I tried several times to delete it, but after hitting refresh, it reappeared. ---
**Author:** ![m.elayoubi](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/m.elayoubi/32/12_2.png) [@m.elayoubi](https://forum.orkestra.online/u/m.elayoubi)\ **Post date:** [October 22, 2023, 2:49pm UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/8 "2023-10-22T14:49:43Z")
It does look like this upload of packages where definitions should be caused the issue. We’re able to reproduce the issue on our end with your content. We could reinitialize the your hub, so you can restart fresh. Would that be okay for you? ---
**Author:** ![morpheus](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/morpheus/32/49_2.png) [@morpheus](https://forum.orkestra.online/u/morpheus)\ **Post date:** [October 22, 2023, 3:05pm UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/9 "2023-10-22T15:05:36Z")
Yes, please do that to reset the hub ---
**Author:** ![m.elayoubi](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/m.elayoubi/32/12_2.png) [@m.elayoubi](https://forum.orkestra.online/u/m.elayoubi)\ **Post date:** [October 22, 2023, 3:17pm UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/10 "2023-10-22T15:17:37Z")
It’s done! If you try logging back in you’ll see you have a new hub. ---
**Author:** ![morpheus](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.orkestra.online/morpheus/32/49_2.png) [@morpheus](https://forum.orkestra.online/u/morpheus)\ **Post date:** [October 22, 2023, 3:20pm UTC](https://forum.orkestra.online/t/just-got-access-to-orkestra-online-and-its-crashing/92/11 "2023-10-22T15:20:37Z")
It was the problem it seems